AI Chatbots: Understanding the Benefits and Limitations Additionally, AI chatbots may experience technical issues, such as bugs, glitches, or downtime, that can disrupt the service and frustrate the customer. These issues must be carefully considered and managed to avoid potential lawsuits, fines, or penalties. Naturally, chatbots provide yet another mode of reaching out to...
Conversion Rate Benchmarks in 2021
Conversion Rate Optimization and Chatbots A website visitor becomes a lead when they’ve shared their contact information with you. Usually, they do it in exchange for something, like a discount code or a free ebook. And once you have their contact information, you can use it for your marketing campaigns. And suddenly these companies...
Top KPIs for Sales, Support & Customer Service Teams Blog
14 Crucial Customer Service Metrics & KPIs for Your Business Most modern businesses have realized they must provide an outstanding customer experience (CX) to compete in the marketplace. Look for positive responses, which mean great customer experiences and a well-functioning customer service team. Negative responses can also help, too, as they tell you how...